Contact

Contact

Choose the fastest contact channel. For account questions, it is better to write from the workspace so support sees account context immediately. For public questions, use email.

01 Workspace support For signed-in users: tickets about uploads, channels, subscriptions, and errors. 02 Email support support@shortspipeline.com for billing, privacy, partnerships, and pre-purchase questions. 03 Data and access See what data is used for sign-in, uploads, subscriptions, and support.

What to include in a request

  • the email address you use to sign in to ShortsPipeline;
  • which area is affected: upload, pipeline, metadata, schedule, billing;
  • what you expected and what actually happened;
  • approximate error time and channel name if the issue is related to publishing.

Partnerships and product questions

For integrations, partnerships, press, and product suggestions, use the contact page as a starting point. We separate public Landing questions from private workspace support.